Purchase regulations

"Purchase Terms TERMS AND CONDITIONS OF THE ONLINE STORE

I. General Provisions

The entrepreneur running the online store under the internet domain www.alfako.pl hereinafter referred to as the "Store," is the company under the name Alfako sp. z o.o., NIP 784-23-87-782, REGON 300614282 with its registered office in Kłecko (62-270) at ul. Czerniejewska 52.

Contact with the Online Store is possible via email at marta.odzimek@alfako.pl and by phone at +48 512 485 201, 61 427 07 80.

The Regulations define the rights and obligations of Customers as well as the rights and obligations of the Seller as the entity managing and operating the Online Store.

The Regulations are available in the Polish language version on the website www.alfako.pl.

Customers are obliged to observe copyright and intellectual property rights as well as rights arising from the registration of inventions, patents, trademarks, utility models, and industrial designs.

The owner of the Online Store undertakes to process personal data of Customers safely and solely for the purpose of performing a distance sales contract. The Privacy Policy is available on the website www.alfako.pl and is made available during the order placement.

II. Definitions The terms used in the Regulations mean respectively:

Store – an online store operating at the address: www.alfako.pl, conducting the sale of products at a distance.

Owner – the company under the name Alfako sp. z o.o. with its registered office in Kłecko (62-270 Kłecko) at ul. Czerniejewskiej 52.

Customer – any entity making a purchase in the Online Store in accordance with the content of the Regulations, including a Consumer and a Business Entity.

User - any entity using the Internet who visits the website of the Store.

Customer Account – a field containing information about transactions carried out and an instrument for executing orders placed by the Customer.

Newsletter – a service provided by the Online Store to the User who has consented to receive the Newsletter, consisting of sending all information about the operation of the Online Store to such Users after voluntarily providing the User's email address, first name, and last name.

Consumer – a natural person performing a legal act with a business entity not directly related to their economic or professional activity.

Business Entity – a natural person, legal person, or organizational unit without legal personality conducting a legal transaction in its own name as part of a business or professional activity.

Business Days – weekdays from Monday to Friday, excluding statutory holidays.

Regulations – this document specifying the terms and conditions of using the Online Store and purchasing products.

Registration – voluntary provision of data by the Store's Customer by filling out the form available on the Store's website.

III. Technical Conditions of Using the Online Store

In order to use the Store, the Customer should have: · a device transmitting teleinformatics data; · access to the Internet; · an email address.

The Store collects information contained in cookies, which are text files. These files do not store any personal data, are used anonymously to assess real interest in the website on the Online Store's pages. Cookies are used for information exchange between the Online Store and the User, significantly facilitating the adaptation of the offer to the expectations and preferences of each User. The Customer decides about the use of cookies. Web browsers often have the option to install these files on the Customer's end device set as the default, which can be changed at any time by the Customer.

The Store informs that disabling the possibility of using Cookies by the Customer may affect the functionalities available on the Online Store.

Detailed information regarding Cookies is included in the Cookies Policy, available at www.zalmaro.pl, and constitutes an integral part of the Regulations.

IV. Registration and Login

To establish a "Customer Account," the Customer registers by providing an email address and a password using the form.

The password provided when logging into the Online Store may consist of letters, numbers, and/or special characters. The password is individual for each User. The password can be changed on the website by providing the email address and a new password.

Setting up a "Customer Account" is free of charge.

Registration is not a condition for placing an order in the Online Store. The conditions for placing orders in this mode are included in point V of the Regulations.

The Customer undertakes to provide true data.

By accepting the Regulations, the Customer makes a statement to the following effect: · I have voluntarily joined the use of the Online Store's services; · the data contained in the form is accurate.

The Customer cannot pass on the access password to the account in the Online Store to third parties.

A registered Customer has the possibility to: · access the status and history of orders; · receive individual discounts and promotional coupons;

"V. Order Fulfillment

The Online Store is open 24 hours a day, 7 days a week, allowing the Customer to place an order at any time, except during maintenance breaks.

If the proposed content of the sales agreement does not match the order placed by the Customer, the Customer should promptly notify the Online Store of any discrepancies by sending an email specifying the observed differences. The Online Store will send the Customer the corrected content of the proposed agreement.

Customers in the case of individuals can only be persons of legal age with full legal capacity.

The Customer places an order in the following manner: · selection of goods by adding them to the cart; · providing data for the registration or login form, · selecting the payment method; · confirming the order by clicking "Buy and Pay"; · sending a confirmation of the order to the Customer's email address.

Registered Customers have the ability to track the status of order fulfillment.

The Customer undertakes to provide true data. Orders can also be placed without registration on the website of the Online Store by: · sending an email to marta.odzimek@alfako.pl · calling +48 512 485 201, +48 510 087 919

The Customer who uses the methods indicated in point 6, i.e., makes a purchase without registering on the website of the Online Store, is obliged to familiarize themselves with and accept the Regulations sent by the Store to the email address provided by the Customer.

The Customer using one of the methods of placing an order indicated in point 6 should provide: · Name and quantity of products · name and surname of the recipient; · exact delivery address; · contact phone number; · email address of the ordering party.

VI. Payment Method

The Customer has the option to make payment for the ordered goods through: a) Bank transfer,"

VII. Right of Withdrawal from the Agreement This chapter pertains to Customers who are Consumers.

The Consumer may withdraw from the agreement without providing any reason by submitting a relevant declaration within 14 days from the date of receiving the ordered goods in any form. To meet this deadline, it is sufficient to send the declaration before its expiration to the following address: marta.odzimek@alfako.pl In the event of withdrawal from a distance contract, the agreement is considered as not concluded. What the parties have provided shall be returned in an unchanged state. The return should take place immediately and no later than within 14 days. The purchased goods should be returned to the following address: Alfako sp. z o.o. with a warehouse in Kłecko (62 – 270 Kłecko) at ul. Czerniejewska 52.

The Consumer shall be liable for any decrease in the value of the item resulting from using it in a manner other than necessary to establish the nature, characteristics, and functioning of the item.

If the Consumer has chosen a method of delivery other than the cheapest standard delivery offered by the entrepreneur when placing the order, the entrepreneur is not obliged to refund the Consumer for the additional costs incurred by the Consumer.

The direct costs of returning the item in connection with exercising the right of withdrawal shall be borne by the Consumer unless the Owner has agreed to bear them or has not informed the Consumer of the right to withdraw from the agreement. The Consumer is obliged to return the item no later than 14 days from the date of withdrawal from the agreement unless the entrepreneur has offered to collect the item themselves. Sending back the item before the deadline expires is sufficient to meet the deadline.

In the event of withdrawal by the Consumer from the agreement, the Owner will refund the purchase price within 14 days from the date of receiving the item. The refund will be made to the bank account specified by the Consumer. The Owner will issue a written confirmation of the refund. The Seller shall make the refund using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for them.

The template for the withdrawal declaration can be found on the Online Store's website and is attached to this regulation.

The right to withdraw from a distance contract does not apply to the Consumer in the following cases: · services with characteristics specified by the Consumer in the order or closely related to their person (e.g., custom order) · services, the subject of which is an item liable to deteriorate or expire rapidly; · services, the subject of which is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; · services, the subject of which is items that, due to their nature, become inseparably mixed with other items after delivery; · services that are clearly tailored to the individual needs of the Consumer.

VIII. Consumer's Right to Warranty

Products offered in the Online Store are covered by a 24-month warranty of the seller for non-compliance of the goods with the contract. There is a presumption that if the Consumer has reported a warranty claim to the Seller within 12 months from the delivery of the product, then the defect of the product already existed at the time of its release.

A warranty claim based on the seller's liability for non-compliance of the goods with the contract may be submitted, among other things, in writing to the address: Alfako sp. z o.o. with its registered office in Kłecko (62 – 270 Kłecko) at ul. Czerniejewska 52 or sent by e-mail to: marta.odzimek@alfako.pl

The complaint should include an exact description of the nature of the non-compliance, the date of its occurrence, the Consumer's request, order number, and contact details, which will facilitate the complaint procedure.

The Seller is exempt from liability for warranty if the Consumer knew about the defect at the time of conclusion of the contract.

The Online Store shall consider complaints promptly, no later than within 14 days from the date of receiving the complaint submitted by the Customer.

In the event of a lack of information on the method of settling the complaint within the period specified in point 5, the complaint shall be deemed settled in favor of the Customer.

In the case of a justified complaint, the Customer may demand that the product be brought into conformity with the contract, a free repair or replacement of the product with a new one, a price reduction, or the possibility of withdrawing from the contract. The Online Store will refund the equivalent of the product price to the Customer. The Customer cannot withdraw from the contract if the defect is insignificant.

The response to the complaint is sent to the Customer's e-mail address or mailing address provided by the Customer.

IX. Privacy Policy

GENERAL PROVISIONS

As the Data Controller based on applicable regulations, i.e. the General Data Protection Regulation ("GDPR"), Alfako Limited Liability Company, with its registered office in Kłecko (KRS: 0000289866), recognizes the importance of personal data protection and considers it one of the main objectives of its activities.

Before providing us with any personal data, we encourage you, as a user of the Website, to carefully read this Privacy Policy, as it contains important information regarding the protection of personal data and security measures implemented to comply with applicable regulations. It should be noted that this Privacy Policy is part of the terms of use of the Website and applies solely to the Website, not to other websites that may be reached through links. Such other websites may be subject to different privacy policies and cookie policies.

Your personal data will be processed by us in accordance with the principles of lawfulness, fairness, and transparency, data minimization, accuracy, integrity, and confidentiality. Furthermore, your personal data will be processed only for the purposes you have been informed of and no longer than necessary for those purposes. Your personal data will be processed in compliance with applicable regulations, taking into account all obligations related to confidentiality.

DATA CONTROLLER

Under applicable regulations, we are the Data Controller for this Website. We have implemented commonly accepted technology and operational security standards to protect personal data from loss, improper use, unauthorized alteration, or destruction. We will promptly inform you of any breach of your personal data that may expose you to serious risks.

PERSONAL DATA SUBJECT TO PROCESSING

The term "personal data" refers to information about an identified or identifiable natural person. In particular, personal data collected through the Website includes: a. Navigational data IT systems and software ensuring the proper functioning of the Website may, during their normal operation, collect certain personal data that is automatically transmitted when the user uses Internet communication protocols. These pieces of information are not collected to be associated with identified individuals, although, by their very nature, they could allow the identification of users. This category of data includes, but is not limited to, IP addresses or domain names of the computers used by users connecting to the Website, URL addresses, time of the request, method used to submit the request to the server, size of the file received in response, numerical code indicating the status of the response sent by the server (successful, error, etc.), and other parameters related to the user's operating system and IT environment. These data are used exclusively for obtaining anonymous statistical information about the use of the Website, for controlling its correct functioning, providing various functionalities required by the user, ensuring security, and identifying those responsible for cybercrimes. This data is deleted after 12 months. b. Data voluntarily provided by you When using the Website, you have the option of voluntarily providing your personal data, such as your name and email address, to register for our Newsletter service, request product quotations, register using the "Registration" form, contact the data controller using the "Contact Us" form, or send us your CV. We will process this data in accordance with applicable regulations. If you provide us with personal data of third parties, you declare that you are authorized to do so and that you will comply with all data controller obligations under applicable regulations. You also hereby fully release us from liability and indemnify us against any disputes, claims, requests for damages resulting from processing, etc., by third parties whose personal data is processed by you in this way. c. Cookies and Similar Technologies We collect personal data through the use of cookies. More information about our use of cookies and similar technologies can be found in a separate cookie policy document, the link to which is provided in the footer of this website.

PURPOSES, LEGAL BASIS, AND MANDATORY OR OPTIONAL NATURE OF PROCESSING Your personal data will be processed by us for the following purposes: a) to fulfill a contract of which you are a party or to take steps, at your request, prior to entering into such a contract; b) to enable you, with your consent, to subscribe to our Newsletter; c) to conduct research/statistical analyses based on aggregated or anonymous data, i.e., data that cannot identify you, to assess the performance of the Website, measure network traffic for the Website, evaluate its functionality, and assess interest in the Website; d) to comply with our legal obligations; e) to establish or defend our legal rights; f) to receive job applications from you, with your consent, sent on your own initiative. Providing personal data for the purposes listed above is voluntary; however, failure to provide data may prevent us from fulfilling your requests or meeting our legal obligations.

DATA RECIPIENTS Your personal data may be disclosed by us to the following entities, in accordance with the purposes set out in point 3: a. entities required to provide services offered by the Website, such as entities responsible for sending emails and analyzing the functioning of the Website – such entities usually act as Data Processors on our behalf; b. individuals authorized to process personal data who have undertaken to maintain confidentiality or are subject to the relevant statutory confidentiality obligation (e.g., our employees and contractors); (entities referred to in points a. and b. are collectively referred to as "data recipients"); c. judicial authorities in the performance of their functions, in accordance with applicable regulations.

TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES We do not foresee transferring your personal data to recipients outside the European Economic Area (EEA).

DATA RETENTION We process your personal data only for as long as necessary to fulfill the purposes specified in point 3. For example, we will process your personal data related to the Newsletter service until you decide to unsubscribe from the service. Without prejudice to the conditions specified above, we will process your personal data for the time allowed by applicable regulations to protect our rights and interests. More information about the data retention period and the criteria used to determine such a period can be obtained by contacting the Data Controller.

RIGHTS OF DATA SUBJECTS In accordance with applicable regulations, you have the right to request access to your personal data at any time, as well as correction and/or deletion of your personal data. You can also object to the processing, request restriction of processing, or the transfer of personal data in a structured, commonly used, and machine-readable format.

Requests should be sent via email to the following address: marta.odzimek@alfako.pl

In accordance with applicable regulations, you have the right to lodge a complaint with the relevant supervisory authority if you believe that your personal data has been or is being processed unlawfully.

PRIVACY POLICY CHANGES This Privacy Policy is effective as of May 25, 2018. We reserve the right to periodically change or update it. Any such changes will be binding immediately upon their publication on the Website. Therefore, we encourage you to regularly check this section of the Website to stay up to date with any changes.

XII. Newsletter Service

The Newsletter service consists of sending all information related to the Store's activities via email.

The Customer uses the Newsletter service voluntarily.

The Customer has the option to use the information service within the Newsletter by entering their email address in the Newsletter field.

An email confirmation of the start of the service provision will be sent to the email address provided by the Customer, along with the message: "If you want to unsubscribe from the Newsletter."

The Customer may unsubscribe from the Newsletter service at any time by notifying us via email or by changing their account settings.

The Store is responsible to the Buyer for defects in goods - non-compliance with the contract for goods purchased in the Store in accordance with the provisions of the Civil Code, and in the case of Consumers or Consumer Entrepreneurs, in accordance with the provisions of the Act of May 30, 2014, on consumer rights.

Complaints Policy:

In the event of sending defective goods, the Customer may return the purchased goods to the Store in their original packaging, along with all accessories. The Customer should send the complained goods to the following address: ALFAKO Sp. z o.o., ul. Czerniejewska 52, 62-270 Kłecko.

Complaints are accepted via email at: reklamacje@alfako.pl.

Complaints will be considered promptly, but no later than within 30 days from the date of notification. If the information in the complaint or the information provided makes it impossible to recognize the complaint and requires supplementation, the Customer is obliged to provide such information promptly upon request by the Store. The complaint should include data allowing the identification of the Customer, the subject of the complaint (e.g., type and date of defect occurrence), and the requests related to the complaint.

If the complaint is positively considered, the Store will first be entitled to replace the defective goods with a new, defect-free item, or rectify the defect, unless bringing the goods into compliance with the contract is impossible or would require excessive costs. If the exchange for a new, defect-free item is impossible, the Store will refund the Customer the equivalent of the price of the complained goods or, with the Customer's consent, provide them with another available item from the store.